1. Introduction

• We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This Privacy Policy describes how we collect, store, and use the personal information that you provide to us through our websites, applications, and other services (collectively, the “Services”).
• Our websites have been certified by Cybertrust, reflecting our commitment to your privacy rights and security.

2. Scope of the Policy

• This Privacy Policy applies to all personal information collected through our Services. It does not apply to practices of third parties that we do not own or control, including but not limited to, any websites, applications, or services to which links may be provided from our Services.

3. Information We Collect

• Personal Information: We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys.
• The information we collect may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use, the times when you access the site and for how long, your referring URL, cell IDs, other location information (e.g., GPS measurements), photographs and other content you share with us, date of birth, password details, answers to security questions, and any other information you may give us.
• We may record or monitor calls that you receive from us or make to us for security, training, and improving our services.

4. Cookies

• The website uses cookies, a technology that installs a small amount of information on a user’s computer to recognize future visits using that computer. Cookies are used to enhance the convenience and use of the website, such as recognizing you as a previous user, offering personalized web page content and information, tracking your activity, and facilitating your web site experience.
• You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.

5. Marketing Opt-In and Opt-Out Provision

• We offer you the chance to receive news and fashion updates, which we may discuss with you by phone or live chat, or send to you via email, SMS, and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
• You can opt-out of receiving these updates if you wish.
• You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind.
• Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively, you can change your marketing preferences by logging into My Account or contacting our Customer Care team.

6. Safeguarding Your Personal Information

• We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided to us.
• We have put in place technology and security policies designed to protect the personal information we hold about you. These cover storing, using, and releasing any information you have provided and measures designed to prevent unauthorized access or use.
• When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to protect it from unauthorized use.

7. Children’s Privacy

• If you are under 16 years of age, you must inform a parent or guardian about our Privacy Policy and obtain their agreement before using our Services or providing any personal information.

8. Disclosure of Your Personal Information

• Disclosure to Service Providers: In order to process transactions, we may need to share some of your personal information with specific service providers, such as:

1. Your credit card issuer
2. A third-party credit verification company
3. The product handler
4. The delivery service

• Before sharing your personal information, these service providers will agree to protect your privacy in a manner consistent with this policy. If you do not wish for us to provide your personal information to these service providers, you may not be able to complete transactions through our website.
• If you have any questions about how your personal information is handled, please contact us using the contact information provided.

9. Changes to the Privacy Policy

• We reserve the right to update or change this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date” above.